Visitor intelligence

Build a clearer picture
with every visit.

Move beyond isolated WiFi logins. Recognise new and returning visitors, understand their visit history and learn which areas of your venue they use.

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AM
VISITOR PROFILE

Alex Morgan

Marketing consent active

Returning visitor
12 MayFirst visit
18 JulyLast visit
4Visits
Main attractionCaféEvents
AM
VISITOR PROFILE

Alex Morgan

Marketing consent active

Returning visitor
12 May 2026First visit
18 July 2026Last visit
4Total visits

Visitor journey

Main attraction12 May · First visit
Café12 May · 42 minutes later
Summer campaign2 June · Clicked
Recognised return18 July · Main attraction

Persistent profiles

Useful context, not disconnected sessions.

Each recognised visit can add to a visitor's history, bringing together first visit, last visit, frequency, Controller, area activity, consent and campaign engagement.

  • First time and returning visitors
  • Visit frequency and recency
  • Controller and SSID area history
  • Consent and campaign context

Controller and area intelligence

Understand the venue within the venue.

Keep the Controller as the principal venue boundary while translating technical SSIDs into meaningful areas and experiences.

1Main attraction2Café3Events
EXAMPLE CASTLE CONTROLLER
BEHAVIOUR BASED AUDIENCE

Café opportunity

Visited areaMain attraction
AND
Has never visitedCafé
AND
Marketing consentActive
Matched audience1,284 visitors

Behaviour based audiences

Segment people by what they actually did.

Combine visit count, recency, consent, Controller and area rules with AND and OR logic to build useful audiences.

New visitors

Welcome people after their first recognised visit.

Frequent visitors

Recognise and reward those who come back regularly.

Lapsed visitors

Reconnect after a meaningful period without a return.

Area opportunities

Reach attraction visitors who have never used the café.

See visitor intelligence

Discover what your existing WiFi could reveal.

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Venue analytics

From time spent to paths taken.

The current application includes dwell distributions, trends, repeat visitor analysis, hourly heatmaps, zones and movement reporting.

42mAverage dwellBy Controller, zone or access point
28%Repeat visitorsRecognised across the selected period
2.7Zones per visitAverage physical area transitions
CaféTop destinationMost common movement endpoint
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