Guestrax Automations and Surveys

Turn visitor moments
into useful action.

Welcome visitors, respond to meaningful activity, monitor important services and collect structured feedback from one connected platform.

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AUTOMATION
↻Visitor returnsTrigger
✉Send feedback emailMicrosoft 365
VISITOR SURVEYHow was your visit?
★ ★ ★ ★ ★
Secure individual invitation

Smarter visitor automations

Let real activity begin
the right journey.

Create timely journeys from Guestrax visitor behaviour and UniFi operational events, then choose the action that should follow.

VISITOR ACTIVITY

Respond to recognised behaviour

  • First recognised visit
  • Return to a venue
  • Chosen visit count reached
  • Marketing preference changed
UNIFI OPERATIONS

Keep teams informed

  • Controller or access point offline
  • Service restored and online
  • Firmware available
  • Built in operational workflows
CONNECTED ACTIONS

Take the useful next step

  • Notify staff in Guestrax alerts
  • Send through Microsoft 365
  • Send through Google Workspace
  • Begin a survey or feedback request

Relevant by design

Operational messages and marketing stay distinct.

Service notifications can reach the right staff without being treated as promotional communication. Marketing messages are sent only when the contact currently has marketing consent.

Current consent checkPermission is checked when the marketing action runs.
Operational separationInfrastructure alerts follow their own notification path.
Once per contactPrevent repeat welcome journeys.
Cooldown periodsKeep follow up measured and appropriate.
Controller scopeChoose the relevant physical venue boundary.
SSID area logicInclude meaningful areas with AND or OR rules.
PROCESSING HEALTH

Guestrax scheduler

Healthy
Automation queue
Up to date
Scheduled campaigns
Processing
Email retries
0 waiting
Last completed
2 minutes ago
Illustrative status

Visible processing health

Know the work is moving.

Queued automation steps, scheduled campaigns and email retries are processed through the regular Guestrax scheduler. Clear health information shows teams when processing last completed and whether anything needs attention.

Built in visitor surveys

Ask the right question.
Keep the answer connected.

Create branded feedback experiences inside Guestrax without introducing a separate survey platform.

SURVEY STUDIOVisitor experienceDesktop preview

How likely are you to recommend your visit?

012345678910
Not likelyExtremely likely
Required questionNext →

Flexible questions, considered presentation.

Build surveys with the formats the question needs and preview the experience before publishing.

Star rating0 to 10 scoreSingle choiceMultiple choiceYes or noShort textLong text
  • Identified or anonymous responses
  • Desktop and mobile previews
  • Configurable introductions and thank you messages
  • Required questions and link expiry controls
  • Response reporting inside Guestrax

One feedback action, two useful routes

Use an external destination or a complete Guestrax survey.

When preparing a review or feedback email, choose the destination that suits the journey.

EXTERNAL DESTINATION

Reviews and existing surveys

Send visitors to an external review or survey address, such as Google Reviews.

External address →
GUESTRAX SURVEY

Feedback kept in context

Select a complete survey created in the platform and keep responses connected to the visitor journey.

Secure individual link →
1Email preparedSurvey version fixed for the invitation
2Secure link generatedIndividual to the recipient
3Response receivedIdentified or anonymous as configured
4Survey evolves safelyExisting invitations keep their original questions

Versioned with care

Update a survey without rewriting history.

Each invitation remains connected to the correct survey version. Teams can improve future questions without changing the experience already issued to earlier recipients.

Automate, listen and learn

Welcome visitors, protect important services and understand the guest experience.

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